Privacy Policy

Effective Date: January 1, 2025
Last Updated: December 3, 2025

True North Garage Door Service LLC
Phoenix, Arizona
https://truenorthgaragedoors.com
info@truenorthgaragedoors.com

1 Introduction
This Privacy Policy (“Policy”) describes how True North Garage Door Service LLC (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information obtained from customers, website visitors, and individuals who interact with our services. By contacting us, scheduling an appointment, or using our website, you consent to the practices described in this Policy.

2 Information We Collect
We may collect the following categories of personal information:

Identifying Information: Names, phone numbers, email addresses, physical addresses.
Service-Related Information: Photos, videos, or descriptions of garage door issues; home warranty contract details; notes from service appointments.
Payment Information: Payment card details processed through third-party payment processors; we do not store full credit card numbers.
Tenant or Third-Party Representative Information: If authorized individuals request service on behalf of a property owner.
Geolocation Information: When necessary to schedule service or determine service area eligibility.
SMS/Text Communication Data: Phone numbers, communication logs, and consent records.

We do not collect website tracking data such as cookies or analytics unless otherwise noted in Section 8.

3 How We Use Personal Information
We may use collected information for the following business purposes:

Scheduling and confirming appointments.
Providing garage door inspections, estimates, repairs, and related services.
Processing payments and issuing receipts.
Submitting, managing, or communicating about home warranty claims.
Maintaining internal records, CRM data, technician notes, and accounting documentation.
Communicating updates, service reminders, and transactional texts or emails.
Ensuring the security and functionality of our operations.
Complying with applicable laws and contractual obligations.

4 Information Sharing and Disclosure
We do not sell personal information. However, we may share information with:

Home warranty companies when required for claim processing or authorization.
CRM providers and scheduling platforms used to manage service operations.
Accounting and financial software (e.g., QuickBooks) for billing and record keeping.
Technicians and authorized personnel who need access to perform services.
Third-party payment processors for secure payment handling.
Legal authorities if required by law or to protect our business from fraud or misconduct.

All third parties receiving personal information are obligated to protect it in accordance with applicable privacy regulations.

5 SMS/Text Messaging Consent
By providing your mobile number, you consent to receive appointment confirmations, service updates, repair notifications, and other transactional communications via SMS or text message.

Message and data rates may apply.
You may opt out at any time by replying “STOP.”
Opting out may limit our ability to deliver service-related communications.

5A SMS Opt-In Disclosure

True North Garage Door Service LLC will collect verbal opt-ins from customers. Customers may opt in to receive SMS notifications such as billing alerts, appointment reminders, dispatch updates, and job completion surveys either in person at our location or during a phone call initiated by the customer.

During initial registration, customers will be asked to provide their phone number and will be informed that they may receive text messages from True North Garage Door Service LLC. Customers will also be notified of the following:

• Message and data rates may apply
• Message frequency may vary
• They can reply HELP for support
• They can reply STOP at any time to unsubscribe

Customer phone numbers will not be shared with third parties for marketing or promotional purposes.

‍

6 Geolocation Information
We may collect geolocation data to determine service availability, technician routing, or emergency service response. Geolocation data is used solely for operational purposes and is not sold or shared for marketing.

7 Cookies and Tracking Technologies
Although we do not currently use website analytics or advertising cookies, we reserve the right to implement cookies or tracking technologies in the future to improve website functionality or user experience. Any updates will be reflected in this Policy, and users will be notified of material changes.

8 Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including:

Legal, tax, and accounting requirements.
Warranty claim documentation.
Service history records for recurring or future repair needs.

Once retention is no longer required, data will be securely deleted or anonymized.

9 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

10 Customer Rights and Choices
You may request to:

Access or update your personal information.
Request deletion of non-required records.
Withdraw consent for SMS communications.
Ask questions about how your data is used.

Requests may be submitted to info@truenorthgaragedoors.com.

11 Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

12 Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective upon posting to our website. Continued use of our services constitutes acceptance of the revised Policy.

13 Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
True North Garage Door Service LLC
Email: info@truenorthgaragedoors.com
Website: https://truenorthgaragedoors.com

‍